“There is only one way to survive and thrive when faced with circumstances out of our control … ADAPT.” - Charles F. Glassman, MD
The Georgia Superior Court Clerks’ Cooperative Authority, in concert with Georgia’s Superior Court clerks, has been adapting since opening its doors 25 years ago—often initiated by our own innovation and critical goal of ushering clerks into the technology-driven 21st century. Sometimes, however, adapting to change is necessary due to circumstances out of our control—like addressing the challenges brought about by a global pandemic and the ensuing shelter-in-place orders.
When COVID-19 erupted earlier this year, the world was forced to adapt, as the virus—in an unprecedented manner and practically overnight—changed the way we operate. It was no longer business-as-usual and many approaches to serving customers and collaborating with colleagues—or just getting anything done—had to change.
Always mindful of its critical role of supporting Superior Court clerks in the operation of their offices—it has been, and always will be, our number-one priority—the Authority understood the pandemic’s impact on clerks’ office operations and how the unprecedented situation dramatically altered how clerks were able to serve the public. With an all-hands-on-deck approach, the Authority committed to a single mission of helping clerks and their staff continue to meet the public's needs during the current state of emergency. While the Authority was also forced to alter its normal office operations during the pandemic, the goal throughout was to provide a seamless level of service to Superior Court clerks and all others that we serve.
COVID-19 made it even more obvious that agile organizations have an edge in adapting to change because they already have processes and structures available to them. From its very beginnings, the Authority has embraced technology, reinvented core processes, and adopted new collaborative tools. That framework was built, not for the pandemic, but for the future…to keep Superior Court clerks relevant and ahead of the curve in meeting their constituents’ needs. But that framework which was already in place allowed for a more seamless transition for both Authority staff and Superior Court clerks as we all navigated through uncharted territory. Offices operated remotely and services continued uninterrupted. Using technology and data in new ways and accelerating the scope and scale of innovation is at the heart of what the Authority is all about, and this recent emergency has further highlighted the importance of the 25-year partnership between the Authority and Superior Court clerks and the profound and lasting impact of revolutionizing Superior Court clerks’ offices by ushering in a new era of technology.
From the beginning and rooted to its core, innovation, collaboration and vision have defined the Authority. Although the culture remains the same, the GSCCCA is a very different organization today than the one that opened its doors in 1995. Since its inception, the Authority has not only fulfilled its original purpose of establishing a statewide system for the indexing of UCC documents, but has successfully developed and implemented, at no cost to the state, a variety of additional projects. Effective collaboration with other state agencies and numerous not-for-profit groups for the benefit of the State of Georgia and its citizens has become one of the hallmarks of the Authority’s success and why it is respected both locally and nationally for its progressive, innovative and effective approach to problem solving.
For two and half decades, the Authority has been an innovator within the public records arena and has led the State of Georgia to the forefront of court technology. Using a mix of old-fashioned cooperation and state-of-the-art technology, the GSCCCA has taken abstract ideas, that many believed were not possible, to the concrete world of implementation, and, in so doing, has changed the way many do business and made life easier for those accessing real estate records, financing statements, criminal case data, and other legal documents.
Click here to read more in our 2019-2020 Accomplishments & Year-end Report.
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