With a philosophy of hard work and a sometimes obsessive commitment to perfection, 20th century entrepreneur and Marriott Corp. founder J. Willard Marriott once famously noted: "It's the little things that make the big things possible. Only close attention to the fine details of any operation makes the operation first class."
Marriott's attention to detail and obsession with not just meeting the needs of his customers but providing a quality product and unparalleled customer service played a significant role in his ability to turn a nine-stool root beer stand in Washington, D.C. into one of the leading lodging and hospitality companies worldwide.
Although the scale may be different, one can draw similarities from Marriott's success story to that of the Georgia Superior Court Clerks' Cooperative Authority which opened its doors in 1995 with a single project and many doubters. Now, 23 years later, the Authority closes its fiscal year as a successful, diverse entity overseeing nearly 20 projects and an invaluable website that currently holds over 262 million images and was accessed over 5.1 million times this past year by nearly 1.1 million people from 205 countries. Like Marriott, the Authority's success has been fueled by its attention to detail, a constant drive to anticipate and meet the evolving needs of its customers, a desire to constantly improve its products, and a commitment to provide unmatched customer service across the board.
Of course, the Authority would not exist without the paradigm-shifting vision of our founders and the continued support and collaboration of Georgia's 159 clerks of Superior Court. The Authority was created by clerks for the benefit of clerks, and since establishment, has provided to clerks over $71 million in additional funding and over 26,000 pieces of new equipment. This symbiotic relationship is a critical element in the Authority's success to date and its ability to achieve even greater results in the future.
From the beginning and rooted to its core, innovation, collaboration and vision have defined the Authority. Although the culture remains the same, the GSCCCA is a very different organization today than the one that opened its doors in 1995. Since its inception, the Authority has not only fulfilled its original purpose of establishing a statewide system for the indexing of UCC documents, but has successfully developed and implemented, at no cost to the state, a variety of additional projects. Effective collaboration with other state agencies and numerous not-for-profit groups for the benefit of the State of Georgia and its citizens has become one of the hallmarks of the Authority's success and why it is respected both locally and nationally for its progressive, innovative and effective approach to problem solving.
For over two decades, the Authority has been an innovator within the public records arena and has led the State of Georgia to the forefront of court technology. Using a mix of old-fashioned cooperation and state-of-the-art technology, the GSCCCA has taken abstract ideas, that many believed were not possible, to the concrete world of implementation, and in so doing, has changed the way many do business and made life easier for those accessing real estate records, financing statements, criminal case data, and other legal documents.
Click here to read more in our 2017-2018 Accomplishments & Year-end Report.
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